Young Forwarder Network - London West (Nov 2019)
Customer Service Expectations from a Customer.
Do you want to hear what customer service really means for a client of a major logistics provider?
Yes, then come along to the next Heathrow Young Forwarder Network professional development social event and hear from Dan Payne, Freight & Logistics Manager, LUSH.
Dan is Freight and Logistics manager at Lush, overseeing global exports, UK retail and reverse logistics. Having joined Lush over 17 years ago, Dan has held various roles within the fulfilment team including export clerk, import manager and export manager.
Within his current role Dan is in charge of overseeing the shipment of products from Lush UK Manufacturing to retail stores and other manufacturing units around the world.
Dan is also responsible for devising and implementing an agile shipping strategy to support the business growth, along with monitoring the logistic functions, executing changes where necessary to improve efficiency and reduce carbon emissions.
15:30 - Registration
16:00 - Welcome
16:10 - Networking
16:20 - YFN UK Update
16:30 - Guest Speaker: Dan Payne
16:50 - Open Forum
17:00 - YFN LHR Future Events
17:25 - Food and networking
18:00 - Close
Registration via: https://yfn_lhr_21nov2019.eventbrite.com
Follow the BIFA Young Forwarder Network via LinkedIn: https://www.linkedin.com/company/bifa-young-forwarders-network