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WELCOME TO THE BIFA FREIGHT SERVICE AWARDS
COMPETITION AND CEREMONY 2019-20
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Winners 2018

The following organisations and individuals have been recognised by the British International Freight Association as the ‘best in industry’ for each category in the Freight Service Awards 2018. Trophies were awarded to the winners at the luncheon ceremony held at The Brewery, London EC1.

Award Winners

 
Air Cargo Services Award Air Cargo Services Award If your company has excelled in sending goods by air or you have a story about customer fulfilment where logistics in the air is involved, this category is for you. Air Cargo Services Award Winner: Metro Shipping Ltd
Host: Colonel Dame Kelly Holmes (L)
Winner: Elliot Carlile of Metro Shipping Ltd (C)
Sponsor: Stuart Forsyth of IAG Cargo (R)
Category Winner:  Metro Shipping Ltd
Metro expanded and diversified their bespoke “Virtual Airlines” concept demonstrating collaborative working across multiple carriers and introducing sea to air integration into this model. Not only was this successfully implemented within a capacity constrained market it also delivered direct cost reductions.
Sponsor:
IAG Cargo IAG Cargo
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Cool Award Cool Award This category is for specialist refrigerated freight services ranging from small high-value pharma products through to a large reefer container, by any mode of transport. Entries should demonstrate good practice and an important contribution to the advancement of the 'Cool' Chain. Cool Award Winner: Bermuda Forwarders (UK) Ltd
Host: Colonel Dame Kelly Holmes (L)
Winner: Stephen Livesey of Bermuda Forwarders (UK) Ltd (C)
Sponsor: Jason Alderton of American Airlines (R)
Category Winner:  Bermuda Forwarders (UK) Ltd
Bermuda Forwarders have established an innovative and comprehensive cool chain solution that provides an invaluable service to the people of Bermuda. Their attention to detail ensures the speediest deliveries and minimal losses. The recycling of key packaging material means the environmental impact on the island is kept to a minimum.
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European Logistics Award European Logistics Award This category is for freight forwarders using road, short-sea or rail services to provide logistics solutions to and from Europe. European Logistics Award Winner: Uniserve Group
Host: Colonel Dame Kelly Holmes (L)
Winner: Doug Maskell of Uniserve Group (C)
Sponsor: Michael Yarwood of TT Club (R)
Category Winner:  Uniserve Group
Uniserve had identified potential opportunities and challenges associated with the approach of Brexit. They had taken a pro-active approach to extend and develop a pallet network across Europe to overcome these challenges, thus future-proofing their business and supply chain.
Sponsor:
TT Club TT Club
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Extra Mile Award Extra Mile Award This category is for Members that can provide specific examples of 'innovation' and/or 'customer care' by adding value and exceeding their customer's expectations. Extra Mile Award Winner: Freightport Logistics Ltd
Host: Colonel Dame Kelly Holmes (L)
Winner: Kerry Murray & Andy Bonner of Freightport Logistics Ltd (C)
Sponsor: Martin Meacock of Descartes (R)
Category Winner:  Freightport Logistics Ltd
The panel recognised that customer services and going the extra mile for the customer, regardless of the size of the customer or the challenge, was deep rooted throughout the organisation.
Sponsor:
Descartes Descartes
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Ocean Services Award Ocean Services Award If you have used ocean services either stand-alone or as part of a multimodal shipment or service we want to hear about something exceptional. Ocean Services Award Winner: NNR Global Logistics UK Ltd
Host: Colonel Dame Kelly Holmes (L)
Winner: Janette Page of NNR Global Logistics UK Ltd (C)
Sponsor: Ben Freeman of Corrigan Bentley Recruitment (R)
Category Winner:  NNR Global Logistics UK Ltd
NNR demonstrated a strategic response to the volatility of the container market by taking a long-term strategic approach based on being regarded as a “Trusted Advisor” to their clients.
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Project Forwarding Award Project Forwarding Award We are looking for companies who have completed an out of gauge project or co-ordinated a complex movement needing specialised attention. Project Forwarding Award Winner: Specialist Logistics Services Ltd
Host: Colonel Dame Kelly Holmes (L)
Winner: John Eagles of Specialist Logistics Services Ltd (C)
Sponsor: Tracey Meaney of Peter Lole Insurance Brokers (R)
Category Winner:  Specialist Logistics Services Ltd
A well planned project which sought innovative solutions to achieve their client’s requirements. Key to the success of this project was the sourcing of a port facility near to the final delivery location who were willing to undergo infrastructure changes by way of levelling their yards and a new exit gate to facilitate the cargo requirements. Skilled planning saw a large project delivered on time with least impact to local communities and businesses.
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Specialist Services Award Specialist Services Award This category is for services that are not modal specific which could include warehousing, pick and pack, technology service, air or shipping line agency, or express services. Specialist Services Award Winner: Charles Kendall Freight Ltd
Host: Colonel Dame Kelly Holmes (L)
Winner: Peter Sunderland of Charles Kendall Freight Ltd (C)
Sponsor: Ken Stewart of Forward Computers (R)
Category Winner:  Charles Kendall Freight Ltd
Charles Kendall Freight have provided an extensive range of services in the tough market sector of FMCG (Fast Moving Consumer Goods) with their Product Logistics service. With Product Logistics they have developed an innovative service ranging from procurement, compliance and customs allowing them to become “brand partners” for their clients.
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Staff Development Award Staff Development Award Many BIFA Members have comprehensive staff development programmes or have created their own academies. In this category we are looking for the firm producing the freight forwarders of the future. Staff Development Award Winner: Hemisphere Freight Services Ltd
Host: Colonel Dame Kelly Holmes (L)
Winner: Andy Perrin of Hemisphere Freight Services Ltd (C)
Sponsor: Cliff Atkinson of Albacore Systems (R)
Category Winner:  Hemisphere Freight Services Ltd
The judges were impressed with the way in which Hemisphere were interacting with BIFA’s recommended key qualifications and how this was benefiting both staff and customers. In addition the fact that managers and supervisors have been promoted internally underlines Hemisphere’s commitment to staff development as well as recruitment. Hemisphere have also launched an apprenticeship scheme in partnership with BIFA and the charity ‘Inspire Suffolk’ to encourage the next generation of logistics professionals. As well as apprenticeships and internal development and promotion Hemisphere have invested in improving the working environment for their staff and this has had a positive impact on their happiness and wellbeing.
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Supply Chain Management Award Supply Chain Management Award This category focuses on provision of a customer focused, innovative solution enabling a more efficient and cost effective management of the supply chain. Supply Chain Management Award Winner: OIA Global Ltd
Host: Colonel Dame Kelly Holmes (L)
Winner: Pragya Manandhar & Waldo Remijn of OIA Global Ltd (C)
Sponsor: Paul Richardson of BoxTop Technologies (R)
Category Winner:  OIA Global Ltd
OIA Global demonstrated a complex yet clear workflow process that allowed them to centralise many components in the supply chain process delivering global visibility for all parties involved.
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Apprentice of the Year Apprentice of the Year This category is for those outstanding apprentices working for a BIFA Member, to showcase the difference the named apprentice has made to their organisation. Apprentice of the Year Winner: Thomas Turner
Host: Colonel Dame Kelly Holmes (L)
Winner: Thomas Turner of Panalpina Worldwide Transport (C)
Sponsor: Nichola Hay of Outsource Training & Development (R)
Category Winner:  Thomas Turner
Panalpina Worldwide Transport Thomas was nominated for the Apprentice of the Year award by his manager at Panalpina having impressed with his commitment and ambition. Completing his apprenticeship attached to the Ocean Export Customer Service team in Manchester Thomas also oversaw the introduction of new customs software within the office ensuring that all staff were trained and that testing was undertaken prior to implementation. Thomas impressed the judging panel with his drive and ambition for the future acknowledging that he must further refine his skills and develop a greater understanding of the industry in order to reach his potential.
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Young Freight Forwarder Award Young Freight Forwarder Award This prestigious category is for those outstanding individuals working for a BIFA Member and must be under the age of 32, with a minimum of two years’ employment in the freight industry. Young Freight Forwarder Award Winner: Luke Brown
Host: Colonel Dame Kelly Holmes (L)
Winner: Luke Brown of Daily Groupage Services Ltd (C)
Sponsor: Steve Buckerfield of Virgin Atlantic Cargo (R)
Category Winner:  Luke Brown
Daily Groupage Services Ltd Luke entered the world of freight forwarding as a fresh-faced sixteen year old and soon came to realise that there is not such thing as a simple job in freight forwarding. Relishing the daily challenge of managing the varying complexities of the international movement of goods, Luke has progressed from office junior to the position of Branch Manager for his current employer Daily Groupage Services.
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