FIATA | The Cargo Agency Commissioners have launched a new website, which can be accessed here! The website serves as a resource platform for freight forwarders and other stakeholders engaged in international air freight operations and contains information related to the IATA Cargo Agency Programme.
The new website includes sections such as:
- An explanation of the Commissioner Programme
- The role of the Commissioners
- Links to essential documents and guidelines, including the International Air Transport Association (IATA) Cargo Agent Handbook and the CASSLink (Cargo Account Settlement Systems) User Manual
- A dedicated section with compliance tips, highlighting common issues observed by the Commissioners
A key feature of the new website is a contact area to raise cases directly with the Commissioners. Freight forwarders can now raise cases directly through the website’s contact page. Submissions will be emailed to the Commissioners, providing the main details about the submitter and the issue.
Be aware of your rights!
FIATA would like to remind its Members of the rights available to IATA Cargo Agents and CASS Associates where adverse decisions are taken against them under the Cargo Agency Programme, including
- The right to appeal or raise a complaint with the Cargo Agency Commissioner.
- The right to appeal in cases where a Notice of Termination letter has been issued.
FIATA encourages its members to make use of this new website and email address, as the previous ones will be decommissioned by the end of the year. FIATA encourage its Association Members to transmit this communication to their members.
–
Source: fiata.org
