Company & Staff

British International Freight Association

Redfern House,
Browells Lane,
Feltham,
Middlesex
TW13 7EP

Main Switchboard: 020 8844 2266 | Main Email: bifa@bifa.org | Accounts Email: accounts@bifa.org

DIRECTORS:

Robert Keen - Director General 
For enquiries relating to Governance, Health & Safety and Human Resources.
Tel: 020 8844 3628 | Email: r.keen@bifa.org

Spencer Stevenson - Member Services Manager and Executive Director
For enquiries relating to Membership, Training Administration, IT Support, Facilities and Complaints.
Tel: 020 8844 3634 | Email: s.stevenson@bifa.org

Robert Windsor - Policy & Compliance Manager and Executive Director
For enquiries relating to advice and information on Maritime, Road and Dangerous Goods, BIFA Standard Trading Conditions (STC), Legal and Insurance.
Tel: 020 8844 3633 | Email: r.windsor@bifa.org

Carl Hobbis - Training Development Manager and Executive Director
For enquiries relating to Freight and Customs Skills Training delivery and development. (For Air Cargo Security Training enquiries refer to Training Administration)
Tel: 020 8844 3632 | Email: c.hobbis@bifa.org

ACCOUNTS:

Sue Whelan - Finance Manager
For enquiries relating to Finance and Facilities, plus enquiries for Robert Keen in his absence.
Tel: 020 8844 3628 | Email: s.whelan@bifa.org or accounts@bifa.org

POLICY & COMPLIANCE:

David Stroud - Policy & Compliance Adviser - Air
For enquiries relating to advice and information on Air Cargo, Air Cargo Security, IATA & CASS.
Tel: 020 8844 3637 | Email: d.stroud@bifa.org

Igor Popovics - Policy & Compliance Adviser - Customs
For enquiries relating to advice and information on Customs matters.
Tel: 020 8844 3638 | Email: i.popovics@bifa.org

MEMBERSHIP:

Sarah Milton - Membership Supervisor
For enquiries relating to BIFA Membership, BIFAlink Mailing and Admin, Publication orders and FIATA documentation.
Tel: 020 8844 3635 | Email: s.milton@bifa.org or membership@bifa.org

MEDIA ENQUIRIES (Journalists only):

Ian Matheson - Impress Communications Ltd
This number should only be used if you are a bona-fide journalist; require a comment or information from BIFA; and have a new line of enquiry on topical issues that have not already received significant coverage by other media.
Tel: +44 (0) 7894 406762 | Email: ian@impresscommunications.org

COMMUNICATIONS:

Natalie Pitts - Communications Manager 
For enquiries relating to BIFA's internal communications, member communications, website content, social media and Young Forwarder events. 
Tel: 020 8844 3630 | Email: n.pitts@bifa.org or communications@bifa.org

Sharon Hammond - Events & Communications Executive 
(9am to 5pm Monday to Wednesday and 9am to 2:30pm Thursday & Friday)
For enquiries relating to the BIFA Freight Service Awards, Young Forwarder events, Multimodal, BIFAlink magazine and website content. 
Tel: 020 8844 3629 | Email: s.hammond@bifa.org or communications@bifa.org

TRAINING:

Training Administration
Ramandeep Sohal - Training Administrator
For all enquiries relating to booking and payment for BIFA Training courses.
Tel: 020 8844 3625 | Email: r.sohal@bifa.org or bifatraining@bifa.org

Sharon Sampeys - Training Administrator
For all enquiries relating to booking and payment for BIFA Training courses.
Tel: 020 8844 3624 | Email: s.sampeys@bifa.org or bifatraining@bifa.org

Training Support
Nezda Leigh - Training Support Administrator 
*On Maternity Leave as of Feb 2022* 
For enquiries relating to booking BTEC Freight and Customs course assessments/exams.
Tel: 020 8844 3626 | Email: n.leigh@bifa.org

General Training Support Enquires
For enquiries relating to specific delivery of Freight and Customs course Workbooks, Zoom invitations and links.
Email: trainingsupport@bifa.org

Training Delivery
Graeme Wilkinson - Trainer - Freight and Customs
(For Air Cargo Security Training enquiries refer to Training Administration)
Tel: 020 8844 3639 | Email: g.wilkinson@bifa.org

Claire Capaccioli - Trainer - Freight and Customs
(For Air Cargo Security Training enquiries refer to Training Administration)
Tel: 020 8844 3640 | Email: c.capaccioli@bifa.org

Liz Sumner - Trainer - Freight and Customs
(For Air Cargo Security Training enquiries refer to Training Administration)
Tel: 020 8844 3641 | Email: e.sumner@bifa.org

Lisa Rose - Trainer - Freight and Customs
(For Air Cargo Security Training enquiries refer to Training Administration)
Tel: 020 8844 3642 | Email: l.rose@bifa.org

CONSULTANT TO BIFA & REGIONAL REPRESENTATIVES:

Northern Ireland
Carson McMullan - Regional Representative
Supporting all BIFA Members in Northern Ireland and administration of Regional Members' meetings in Belfast.
Tel: 020 8844 3644 | Email: c.mcmullan@bifa.org

London West & South West
Mike Jones - Regional Representative
Supporting all BIFA Members in West London and the South West, and administration of Regional Members' meetings in Avonmouth, Gatwick, Heathrow, Solent and Stansted 
Tel: 020 8844 3643 | Email: m.jones@bifa.org

Scotland and the Borders
Len Hobbs - Consultant to BIFA
Supporting all BIFA Members in Scotland and the Borders, and administration of Regional Members' meetings in Aberdeen, Glasgow and Tyne/Tees.
Tel: 020 8844 3645 | Email: l.hobbs@bifa.org

Midlands and the North
Len Hobbs - Consultant to BIFA
Supporting all BIFA Members in the Midlands and the North, and administration of Regional Members' meetings in Humber, Liverpool, Manchester, Midlands and Yorkshire.
Tel: 020 8844 3645 | Email: l.hobbs@bifa.org

Anglia, London East and South East
Paul Newman - Consultant to BIFA
Supporting all BIFA Members in Anglia, Central and East London and the South East, and administration of Regional Members' meetings in Anglia (FPUA), Kent and East Sussex, and London East.
Email: paul@pnauk.com